NWA Headlight Restoration
Privacy Policy
Effective Date: July 18, 2026
This Privacy Policy explains how NWA Headlight Restoration ("NWA Headlight Restoration," "we," "us," or "our") collects, uses, discloses, and protects information gathered through https://nwaheadlightrestoration.com (the "Website") and through SMS/text messaging ("A2P" or "Application-to-Person" messaging) programs, including messages sent when you submit a form, request a quote, or otherwise provide your phone number and consent to receive texts from us. By using our Website or providing your information to us, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you use our Website - for example, by completing our booking, quote, or contact forms - we may collect:
● Name (first and last)
● Phone number
● Email address (if provided)
● Vehicle information (year, make, and model)
● Service address or location where restoration services are requested
● Any other information you voluntarily submit through our forms or in communications with us
We do not knowingly collect sensitive personal information (such as Social Security numbers, financial account numbers, or health information) through our Website.
2. SMS / Text Messaging (A2P) Program
NWA Headlight Restoration offers text messaging as a way to communicate with customers regarding appointment scheduling, quotes, service updates, and - for those who separately opt in - promotional offers. Your phone number is used for text messaging only with your express consent, collected at the point of form submission.
2.1 Types of Messages & Consent
We use two distinct consent checkboxes on our forms:
● Non-marketing (transactional) messages: appointment confirmations, scheduling, service reminders, and quote follow-ups related to your request.
● Marketing and promotional messages: special offers, discounts, and new product/service updates, sent only if you separately opt in.
You may consent to one, both, or neither category. Consent to receive text messages is never a condition of purchasing any goods or services from us.
2.2 Message Frequency & Charges
Message frequency varies based on your interactions with us and the type of messages you've opted into. Message and data rates may apply, as determined by your mobile carrier. We are not responsible for any charges from your wireless carrier.
2.3 Opt-Out and Help
You may opt out of receiving text messages from us at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation message, and no further messages will be sent unless you opt back in. For assistance, reply HELP to any message, or contact us using the information in Section 9 below.
2.4 No Sharing of Mobile Opt-In Data
We do not share, sell, rent, or otherwise disclose mobile phone numbers or SMS opt-in consent data collected through our text messaging program with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as required to (a) provide the SMS service through our messaging platform/service provider, or (b) comply with applicable law.
3. How We Use Your Information
We use the information we collect to:
● Respond to quote requests and schedule headlight restoration services
● Communicate with you about appointments, service status, and follow-up
● Send you promotional offers and updates, if you have opted in to marketing messages
● Improve our Website, services, and customer experience
● Comply with legal obligations and enforce our terms
4. How We Share Your Information
We may share information with:
● Service providers who perform functions on our behalf, such as our SMS/text messaging platform, scheduling software, payment processors, and website hosting providers, solely to support those functions.
● Legal and safety purposes, where disclosure is required by law, subpoena, or other legal process, or to protect the rights, property, or safety of our business, customers, or others.
● Business transfers, in connection with a merger, acquisition, or sale of business assets, subject to confidentiality obligations.
As stated in Section 2.4, we do not sell or share your mobile phone number or SMS consent data with third parties for their own marketing purposes.
5. Data Retention
We retain personal information, including phone numbers and SMS consent records, for as long as necessary to fulfill the purposes described in this Privacy Policy, maintain accurate consent records, and comply with legal, accounting, or reporting obligations.
6. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or mobile networks is 100% secure, and we cannot guarantee absolute security.
7. Your Choices and Rights
● Opt out of text messages at any time by replying STOP.
● Opt out of marketing messages while continuing to receive transactional/appointment-related texts, and vice versa, since consent is collected separately for each category.
● Request access to, correction of, or deletion of your personal information by contacting us using the details in Section 9.
● Unsubscribe from marketing emails, if applicable, by using the unsubscribe link in those emails.
8. Children's Privacy
Our Website and SMS program are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn we have collected information from a child without parental consent, we will delete it.
Cookies and Retargeting
Our Website uses cookies, pixels, and similar tracking technologies to operate the site, understand how visitors use it, and deliver relevant advertising.
Types of cookies we use:
Essential cookies: required for the Website to function properly (e.g., form submission, security).
Analytics cookies: help us understand how visitors interact with our Website so we can improve it.
Advertising/retargeting cookies: allow us and third-party advertising partners (such as Google, Meta/Facebook, and similar platforms) to show you ads for our services after you've visited our Website, based on your browsing activity.
Retargeting: We may use retargeting or remarketing services provided by third parties. These services use cookies or similar technology to serve ads to you on other websites and platforms after you've visited our Website, based on your prior visits. These third-party advertising companies may collect information about your visits to our Website and other websites in order to provide advertisements about goods and services of interest to you.
Your choices: You can control or disable cookies through your browser settings. You can also opt out of interest-based advertising from participating companies through tools like the Digital Advertising Alliance (optout.aboutads.info) or the Network Advertising Initiative (optout.networkadvertising.org). Note that disabling cookies may affect the functionality of our Website.
We do not control third-party cookies, and this Privacy Policy does not apply to tracking technologies used by third-party advertisers or platforms; please review their privacy policies for more information.
10. Contact Us
If you have questions about this Privacy Policy or our SMS/text messaging program, please contact us:
● NWA Headlight Restoration
● Address: 750 W Cleveland St, Fayetteville, AR 72701
● Phone: (985) 217-6376
● Email: [email protected]
● Website: https://nwaheadlightrestoration.com
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Effective Date" at the top of this policy indicates when it was last revised. Continued use of our Website or SMS program after changes are posted constitutes acceptance of the updated policy.